Terms and Conditions

1Applicability

These general terms and conditions apply to all legal relationships between Nefesh Investigations and the client. Deviations from these terms are only valid if explicitly agreed upon in writing. Any purchasing or other terms of the client are explicitly rejected.

2Quotations and Formation of Agreement

All quotations and price offers from Nefesh Investigations are non-binding and have a validity period of 30 days, unless stated otherwise in writing. An agreement is only formed at the moment Nefesh Investigations receives the written order confirmation signed by both parties, or when Nefesh Investigations has actually begun executing the work.

3Execution of the Agreement

Nefesh Investigations will execute the agreed-upon work to the best of its knowledge and ability, in accordance with the requirements of good workmanship. This is an obligation of best efforts (inspanningsverplichting) and explicitly not an obligation of result, given the nature of investigative work. The client is obliged to provide all data and documents necessary for the correct execution of the assignment in a timely manner and in the desired format.

• Providing incorrect or incomplete information by the client gives Nefesh Investigations the right to suspend execution immediately.
• If the safety of our investigators is compromised, Nefesh Investigations reserves the right to terminate the investigation immediately.

4Rates and Payment

Rates are agreed upon in writing in advance and exclude VAT, travel and accommodation expenses, and any specific investigation costs (such as official fees or database consultations), unless stated otherwise. Nefesh Investigations is entitled to demand an advance payment (retainer) before starting work. Invoicing takes place periodically or upon completion of the work, with a payment term of 14 days from the invoice date.

5Confidentiality and Discretion

Both Nefesh Investigations and the client are obligated to maintain confidentiality regarding all confidential information obtained from each other or from other sources in the context of the agreement. Information is considered confidential if communicated as such by the other party or if it follows from the nature of the information. This professional secrecy remains in full force after the termination of the agreement.

6Liability and Indemnity

The total liability of Nefesh Investigations for an attributable failure to perform the agreement is limited to compensation for direct damage up to a maximum of the amount invoiced and paid for the relevant assignment (excluding VAT). Liability for indirect damage, consequential damage, lost profits, or missed savings is explicitly excluded. The client indemnifies Nefesh Investigations against all third-party claims.

7Termination of the Agreement

Nefesh Investigations has the right to terminate the agreement with immediate effect and without judicial intervention if it appears that the client is pursuing an unlawful or illegal purpose with the investigation, or if there is a conflict of interest. Work already performed and costs incurred remain fully payable in that case.

8Applicable Law and Disputes

All legal relationships to which Nefesh Investigations is a party are governed exclusively by Dutch law. Disputes arising from or related to agreements between Nefesh Investigations and the client will, in the first instance, be submitted exclusively to the competent court in Amsterdam.